Though hospital industry differs from the retail industry, it is also susceptible to employee theft. Stealing of food from the kitchen is a significant operational loss in Hotels. With hospitality concentrating more on customer service and comfort, it creates loopholes for employee theft. Toiletries, linens, towels and other housekeeping items go missing regularly. These incidents occur due to inadequate loss prevention measures. However, the industry as a whole is certainly known for using many different types of physical security applications. But using interview and interrogation techniques, investigators can identify the employee thieves and stop further incidence of theft.
Theft reduces the profitability of business. Resolving such problems will benefit the hospitality industry. Terminating the employment of suspects or jailing them may seem the right option when workers steal items from hotels. However, the action of the management can anger those linked to the crime. They may become defensive making it impossible to obtain the truth from them. Moreover, an employer may end up accusing an innocent employee.
Workers in hotels may deny lifting canned foods, meat, and other items from the kitchens. They may maintain their position during interviews. Despite any fake account of theft, a skilled interviewer can obtain the actual details of the incident. A private investigator can detect the wrong doers and absolve innocent suspects. The expert can ferret out facts about criminal cases. The documented report of an investigative process can be useful in prosecution or litigation process.
Maintaining the conversation flow is crucial to a successful interview. Suspects tend to willingly talk when they feel that the interviewer understands their reasons for committing a crime. They believe that their actions are justified. Consequently, investigators appear to be sympathetic to get the truth from the accused employees. A culprit will admit to a wrongdoing if the individual is comfortable with the interviewer.
The Interview and interrogation process should be handled properly to obtain the right results. Here are tips that will help an interviewer to obtain valuable facts from the suspects:
Preparation: Prepare for the interview ahead of time, especially if you believe it will be confrontational. Get more information about the case beforehand. Your knowledge of the incident will help you to have an understanding of the suspects.
Strategy: The manner in which an investigator performs an interview contributes to its success. The following tips might be useful:
- Sitting in a position of power gives the interviewee the impression that you are in-charge of the session. You can sit in the manager’s seat in the conference room.
- Try to recognize the suspect’s gestures, facial expressions, and hand motions. Copying these body languages and pretending to be like the interviewee will help the interviewer to interact with the person.
- Show understanding of the suspect’s situation at the beginning of the interview, to gain the person’s trust. You can start the process by discussing an interest that is common to both of you. Such move will relax and enable the individual to communicate freely.
- Use the interviewee’s name a couple of times to keep the person’s attention.
- Re-direct your questions while showing concern. The action can make the interviewer confide in you.
- You can create mild tension by using unnatural pause to unsettle a suspect.
Written Statement: Accounts of an incident from both the suspects and witnesses is useful in documenting an investigative process. A statement should be handwritten and signed by the writer. The investigator will also write a report on the investigation.
A seasoned private investigator who has experience can resolve theft in the hospitality industry through interview and interrogation techniques. The process can prevent a hotel from exposure to civil action and erosion of the companies bottom line.
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